Fastest route for anything about an order: the help centre in the app, where support can see the delivery you are asking about. For everything else, write to us.
One inbox covers everything below — but say which it is in the subject line and you will get a faster answer.
Use in-app support: it carries the order reference, the chat and the photos with it, so nobody has to reconstruct what happened.
Selling, repairs, recycling points, or a delivery volume you want to discuss.
Access, correction, deletion, or any other data-protection request.
If our answer did not resolve it, the consumer-rights page sets out the ANPC and SAL routes available to you.
Found a vulnerability? Tell us before you tell anyone else, and we will work with you.
Sustenobil is a product of the company below, registered in Romania.
Answers on orders, payments, couriers, the marketplace and account settings.
Open the help centre →From the order itself, with photos attached and a status you can follow.
Dispute policy →In the app under Profile, or by e-mail from the address on your account.
Deletion request →Terms, privacy, cookies and the operational policies, in Romanian and English.
Terms of Service →Most questions answer themselves in the first two minutes.